Aurora Gold & Diamonds provides a 7-day money-back guarantee, no questions asked. A full refund will be given under the following conditions.
- The goods must be returned or exchanged within 7 days upon its receipt, and must be in its original condition.
- The goods must not be damaged, worn, used or resized (excluding special orders).
- The goods must precisely match product data records.
- Original Certificate(s) must be returned with the goods.
- Krugerrands, gold coins and gold bars are exempt from refunds and exchanges.
Refunds are not issued for the value of the labor and administrative costs for custom designed jewellery.
Aurora Gold & Diamonds reserves the right, at the company’s discretion, to deduct administrative, production, and logistics costs for return refunds on custom-orders. In such a case, the deductible amount will be clearly stated on the order quotation.
Refunds will be issued in the same method by which it was received, meaning the original form of payment. In the event of a refund, approved refunds will reflect the amount of the transaction as mentioned on the invoice provided by Aurora Gold & Diamonds. Aurora Gold & Diamonds is not responsible for any additional fees or charges applied by the banks, any duties, VAT, taxes, or surcharges that may be levied by the customer’s country of importation, or any other parties throughout the process.
Note: All Custom orders are non-refundable. Furthermore, should Aurora Gold & Diamonds purchase any product(s) or diamond(s) at the request of the customer in order to create a custom designed piece of jewelry and the customer decides in the end not to purchase the jewelry, the requested products(s) or/and stone(s) will not be refunded.
Refunds will be made in the original form of payment.
Diamonds, colored stones and jewelry are inspected upon receipt and prior to the issuance of a refund, exchange or credit. Goods that does not match product data in our records will be returned or refused.
Please send the goods to our Johannesburg office:
Bedford Centre Befordview
Corner Smith & Van Der Linde Road
Bedfordview, Germiston 2008
Landline: 011 615 7546
After sending the returned goods, please send an email with the tracking number and date of shipping to: email@example.com
Please insure the goods against loss in transit and prepay freight and handling charges.
Aurora Gold & Diamonds is not responsible for any diamond, colored stone or jewelry that it does not actually receive, or that is not returned in accordance with the terms mentioned above.
Please remember to enclose a copy of the invoice you received with your shipment.